FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How do I place an order?
Simply browse our online store, add your favourite sensory toys to your cart, and proceed to checkout. We accept various payment methods for your convenience.
Do you ship internationally?
No, not currently. Watch this space, it may become available in the future.
How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. Standard shipping within Australia typically takes 5-7 business days.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size of your order. We also offer free shipping for orders over $100.00.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of receiving your order, provided the item is unused and in its original packaging. Please refer to our return policy for full details.
My order arrived damaged. What should I do?
Please contact us within 7 days of receiving your package with photos of the damaged item, and we’ll arrange a replacement or refund.
Can I exchange for a different item?
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Contact and Support
How can I contact customer support?
You can reach us via email at info@rlsss.com.au, through our contact form on the website: rlsss.com.au, or by messaging us on social media.
What are your customer service hours?
Our team is available Monday–Friday from 9AM to 4PM. We strive to respond to all inquiries within 24 hours.
Do you collaborate with schools, therapists, or organisations?
Yes! We love working with educators, therapists, and organisations that support sensory needs. Please reach out to us to discuss partnerships.